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Dear Customer,

At Tata Housing it is our constant endeavor to ensure that your dealings with us are satisfactory and pleasurable. We value your feedback and encourage you to let us know whenever we have not come up to your expectations.

You can communicate with us through any of the modes such as Letter, Telephone, E-mail, or In-person. We would be glad to assist you.

If you do not receive a response from us within 3 business days or are not satisfied with the response provided by your assigned Relationship Manager, you can escalate your concerns through the escalation path mentioned below.
Levels
Email ID
Timeline
First Level
If no response received from your Relationship Manager within 3 business days
Second Level
If no response received from the First Level within 2 Business days
Third Level
If no response received from the Second Level within 2 Business days
If you are not satisfied with the response provided to you at the Third Level of Escalation you may write to the below mentioned Email Id for an Independent assessment of your grievance at the Final Level.

ombudsman@tatahousing.com

We would also highly appreciate you sharing your positive experience. So, requesting you a testimonial that could be related to a positive experience you had with us or describing how you benefitted from our services. Kindly email us at

rsm@tatahousing.com

Team Tata Care
Committed to Serve You Better

**We request you to please quote your Customer Identification Number in all your transactions with us.
Toll-free 1800-209-6666
Write to us at tatacare@tatahousing.com
Board-line number 022-66070707